Tidal Bass Privacy Policy

1. Effective Date

This Privacy Policy is effective as of November 15, 2023.

2. Introduction

Tidal Bass, located at 147 Ocean Drive, Suite 201, Miami Beach, FL 33139, is dedicated to curating unparalleled bass music experiences. In doing so, we sometimes collect and utilize personal information from our website visitors, event attendees, partners, and clients. This policy clarifies our practices regarding the collection, use, disclosure, and protection of your data. We design our digital interactions to be as dynamic and secure as our events.

3. Information We Collect

3.1. Personal Data You Provide Voluntarily:

When you interact with us, you may provide us with Personal Data. This includes:

• Contact Information: Names, email addresses, phone numbers, and postal addresses when you fill out contact forms, subscribe to our newsletters, or register for events.
• Payment Information: When purchasing tickets or VIP packages, we collect billing details, although credit card information is processed by secure third-party payment gateways and not stored directly on our servers.
• Event Preferences: Information about your preferences for music genres, artists, or event types you express interest in, often through surveys or direct communication.
• Communication Data: Records of your correspondence with us, including emails, chat support, and social media interactions.

3.2. Usage Data Collected Automatically:

As you navigate our website, we automatically collect certain information that helps us understand how our services are used and how we can improve them. This may include:

• IP Address: Your Internet Protocol address.
• Browser Type and Version: Information about the web browser you are using.
• Pages Visited: The specific pages you visit on our site, the time and date of your visit, and the time spent on those pages.
• Referral Source: The website you came from before landing on our site.
• Device Information: Data about the device you use, such as device type, operating system, and mobile network information.

4. How We Use Your Personal Data

Tidal Bass uses the collected data for various purposes, always with the goal of enhancing your experience and delivering exceptional service:

• To Provide and Maintain Our Services: Fulfilling ticket orders, managing event registrations, and ensuring event access.
• To Manage Your Account: If you create an account with us, we use your data to maintain it and facilitate your interactions.
• To Communicate With You: Sending event updates, promotional materials, newsletters, and responding to your inquiries and support requests.
• For Marketing and Promotional Campaigns: Tailoring our marketing efforts to your interests and informing you about upcoming events, curated artist showcases, and exclusive VIP offers.
• To Improve and Personalize Your Experience: Analyzing usage data to understand preferences, diagnose technical issues, and optimize website functionality and content.
• For Analytics and Performance Monitoring: To track the effectiveness of our marketing strategies and the overall performance of our digital platforms.
• To Ensure Security and Prevent Fraud: Protecting our systems and users from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: Meeting legal and regulatory requirements.

5. Sharing of Your Personal Data

We believe in maintaining your trust. Tidal Bass shares your personal data only in limited circumstances:

• With Service Providers: We engage trusted third-party companies and individuals to facilitate our services, perform service-related tasks (e.g., payment processing, email delivery, analytics), or assist us in analyzing how our services are used. These third parties are obligated to protect your data and only use it for the purposes for which they were contracted.
• For Business Transfers: Should Tidal Bass be involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal data for any other purpose with your express consent.
• For Legal Reasons: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes enforcing our terms and conditions, protecting our rights, privacy, safety, or property, and for security compliance.
• With Event Partners (Opt-in Only): For specific events, with your explicit opt-in consent, we may share your information with co-promoters or artists associated with that event for their marketing purposes. You will always have the option to decline such sharing.

6. Security of Your Personal Data

The security of your Personal Data is critical to us. We employ a range of robust physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes:

• Encryption: Using SSL/TLS encryption for data transmission to protect your information during transfer.
• Access Controls: Implementing strict access controls to prevent unauthorized access to our systems holding your data.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Data Minimization: Collecting only the data necessary for the stated purpose.
• Employee Training: Ensuring our staff are regularly trained on data protection best practices.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

7.1. Types of Cookies We Use:

• Session Cookies: Essential for the operation of our service, allowing you to navigate and use features.
• Preference Cookies: Used to remember your preferences and various settings.
• Security Cookies: For security purposes to protect your account and data.
• Analytics Cookies: Provided by third parties like Google Analytics, these help us understand how visitors interact with our website by collecting and reporting information anonymously.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your Personal Data:

• The Right to Access: You have the right to request copies of your Personal Data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer as detailed below.

9. Changes to This Privacy Policy

Tidal Bass may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.